Refund Policy

At Ellipsa, we take pride in the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.

• Proof of purchase (e.g., order number or receipt) is required.

To initiate a return, please contact us at:
📧 support@ellipsa.ca

We will provide you with a return authorization and shipping instructions. Returns sent without prior contact will not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note:

• Original shipping costs are non-refundable

• You are responsible for return shipping fees unless the item is defective or incorrect

 Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged products

• Items returned without original packaging

• Gift cards or promotional items

• Sale or discounted items marked “Final Sale”

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 3 days of delivery with clear photos of the issue. We’ll make it right by offering a replacement or refund, depending on the situation.

International Orders

For international returns, all duties, taxes, and shipping fees are non-refundable.
Customers are responsible for return shipping and any associated customs fees.

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For more information about our return and refund policies, feel free to reach out:
📧 support@ellipsa.ca